🎫 Resolver Group Ticket Dashboard

Total: 57🔴 Sev1/2: 2🟠 Risks: 17🔵 Bugs/Features: 1⚪ Other: 37
Age Severity Updated

🔴 Sev-1 / Sev-2 (2)

Ticket IDTitleSevLowestStatusGroupAgeCreatedRecommended ActionOwner / Action
1d4464bd-b6c5-4d06-bc9d-c8574f05a19c [Certificate Metric Missing | daysToExpiry] Immediate Action Required Sev-2 - Open AFT HYD Support 97d 2025-12-05 URGENT: Escalate to oncall immediately. Engage SDM for war-room if not already active. | AGING (96d): Needs owner follow-up. Set a deadline or escalate. | Renew certificate immediately. Set up auto-renewal via ACM or Odin rotation.
5d89603e-10cd-4563-aa9f-aa8571d4e43c testingl6 l7 manager Sev-2 - Open AFTSupportAlfredTools 3d 2026-03-09 URGENT: Escalate to oncall immediately. Engage SDM for war-room if not already active.

🟠 Risks — Shepherd / SAS / Policy Engine (17)

Ticket IDTitleSevLowestStatusGroupAgeCreatedRecommended ActionOwner / Action
5f8bf343-9f59-4816-a366-e72d5d453619 [Policy Engine] Fluxo to Tickety migration Sev-3 - Open TT-SIM-T-Test1 677d 2024-05-04 STALE (676d): Review if still relevant. Close if resolved or no longer applicable. | Review Policy Engine campaign requirements and complete migration by deadline.
055aee50-d867-43b1-b635-d5cd5fee5f32 [Policy Engine] Region Flexibility Home Page LRA Endpoints Onboarding Sev-3 - Open SIA 421d 2025-01-15 STALE (421d): Review if still relevant. Close if resolved or no longer applicable. | Complete LRA endpoint onboarding per Policy Engine requirements.
33423508-4558-4e13-82cd-97932aa8f5b5 [Shepherd - Notification] Automated action on alfredperubasedlambdascripts-app Sev-5 - Open AFTSupportAlfredTools 223d 2025-08-01 STALE (223d): Review if still relevant. Close if resolved or no longer applicable. | Review Shepherd automated action. Verify resource is compliant or file exception.
7def86b1-6288-4138-91b3-801094eb29be [Policy Engine] Move to JLC3 for LMS Deprecation (Horizonte Users) Sev-3 - Open AFT HYD Support 192d 2025-09-01 STALE (192d): Review if still relevant. Close if resolved or no longer applicable. | Migrate from LMS to JLC3 per Policy Engine campaign. Follow migration runbook.
28d1789c-626e-4770-97a4-09fa168ba174 [Policy Engine] Move to JLC3 for LMS Deprecation Sev-3 - Open AFTSupportAlfredTools 192d 2025-09-01 STALE (192d): Review if still relevant. Close if resolved or no longer applicable. | Migrate from LMS to JLC3 per Policy Engine campaign. Follow migration runbook.
012d842b-8c81-4cee-9cc1-8ddadb7bd2ca [Shepherd] Odin Production Credentials Deployed to Test Environments - 1 Issue detected Sev-3 - Open AFTSupportAlfredTools 146d 2025-10-17 AGING (146d): Needs owner follow-up. Set a deadline or escalate. | Remove prod Odin credentials from test environments. Use separate test credentials.
4bfd6c82-d791-4d70-8652-b3d22a1129b1 [Shepherd - Notification] Automated action on AFTEEAvailabilityFrontEnd-Prod Sev-3 - Open AFT HYD Support 63d 2026-01-08 Review Shepherd automated action. Verify resource is compliant or file exception.
7ccd560d-79a8-46a8-a3c1-a7762f8325d5 [Shepherd] Enable Access Logs for API Gateway REST APIs Stage (on PROD Accounts) - 1 Issue detected Sev-3 - Open AFTSupportAlfredTools 54d 2026-01-17 Enable access logs on API Gateway stages. Update CDK/CloudFormation templates.
a2e99ff0-6bda-42e1-ae37-86fef503d8ed [Shepherd - Notification] Automated action on alfred-service-beta Sev-3 - Open AFTSupportAlfredTools 45d 2026-01-26 Review Shepherd automated action. Verify resource is compliant or file exception.
5969fd58-68a4-4ef7-9677-f11976c05318 [Shepherd] IAM User Credentials Exceed Allowed Age, Recommend Migration to IAM Roles or Turtle - 1 I Sev-3 - Open AFT HYD Support 34d 2026-02-06 Rotate IAM credentials and migrate to IAM Roles or Turtle. Check Dragon allowlisting.
778e4bd3-81bb-453c-b42e-c2cb42d9f183 [Shepherd] Application Privacy Attestation Needs Update - 1 Issue detected Sev-3 - Open AFT HYD Support 26d 2026-02-14 Update privacy attestation in OnePrivacy portal. Engage privacy POC.
717d3e54-2cae-46d0-a73c-6c8212896281 [Shepherd - Notification] Automated action taken on AWS resource in arihantd Sev-3 - Open AFT HYD Support 21d 2026-02-19 Review Shepherd automated action. Verify resource is compliant or file exception.
0d76ff11-d0dc-4f9c-b1ac-9c4d2e330c51 [Shepherd] Enable Access Logs for API Gateway REST APIs Stage - 3 Issues detected Sev-3 - Open AFT HYD Support 9d 2026-03-03 Enable access logs on API Gateway stages. Update CDK/CloudFormation templates.
a3973c80-d07f-4eda-8c16-48a9ab12cf9f Delta Compliance Violation(s) Found Sev-4 - Open AFTSupportAlfredTools 8d 2026-03-04 Review ticket details. Assign owner and set target resolution date.
f8844182-d8ec-4265-8e06-480c8539b89a [Shepherd] IAM User with Multiple Active Access Keys - 1 Issue detected Sev-3 - Open AFT HYD Support 3d 2026-03-09 Deactivate unused IAM access keys. Keep only one active key per user.
ba013321-f58b-4251-9ac3-74b14621b1d7 [Shepherd] IAM User with Multiple Active Access Keys - 1 Issue detected Sev-3 - Open AFTSupportAlfredTools 2d 2026-03-10 Deactivate unused IAM access keys. Keep only one active key per user.
21c63324-1283-417e-b9aa-93ae9caeb5a9 [Shepherd] IAM User Credentials Exceed Allowed Age - 1 Issue detected Sev-3 - Open AFT HYD Support 2d 2026-03-10 Rotate IAM credentials and migrate to IAM Roles or Turtle. Check Dragon allowlisting.

🔵 Bugs & Feature Requests (1)

Ticket IDTitleSevLowestStatusGroupAgeCreatedRecommended ActionOwner / Action
06725160-4aff-4d8a-8ac2-be8a7de9a187 [TNS] Feature Request - Pick UI (NA) - Scan Drop Zone when Picker Drops Cage Sev-5 - Open AFT HYD Support 1455d 2022-03-18 STALE (1455d): Review if still relevant. Close if resolved or no longer applicable. | Evaluate feature request feasibility. Prioritize in backlog if approved.

⚪ Other (37)

Ticket IDTitleSevLowestStatusGroupAgeCreatedRecommended ActionOwner / Action
7e2f2200-3024-4f8d-8704-947250421697 Cancel Gift Orders 4-22-2015 Sev-3 - Open CAPS Process Bots and LMS 3977d 2015-04-22 STALE (3977d): Review if still relevant. Close if resolved or no longer applicable.
e7bcf28c-ecd7-4ac6-9365-52c53cdeae23 EFN Correction Needed ASIN B07QKDNC7S Sev-3 - Open RBS-GCSS-Romania 2051d 2020-07-30 STALE (2051d): Review if still relevant. Close if resolved or no longer applicable.
89aa7ae4-bd90-4717-a2e1-32b7c3935378 Seller 911 Contact Dummy to keep Case from Routing Sev-3 - Open NewDummyTT 1274d 2022-09-15 STALE (1274d): Review if still relevant. Close if resolved or no longer applicable.
7ed0ed39-c2e6-4d04-8ff7-e88d784b5ce2 AFT Support/availability group to help investigate timeouts and service SLAs Sev-5 - Open AFT Service Availability 468d 2024-11-29 STALE (468d): Review if still relevant. Close if resolved or no longer applicable.
98ba4282-4031-473c-89ca-fd29c2d44b7d [ALARM] CronSqsMonitoring-CRON Processing QUEUE DOGMA-DLQ Critical Sev-5 - Open AFT EE 210d 2025-08-14 STALE (210d): Review if still relevant. Close if resolved or no longer applicable. | Investigate DLQ messages. Fix processing errors and replay failed messages.
299c723a-593a-43af-a373-79be677f7fe1 [Dispatcher V1 deprecation] Delete AAA relationShip from your service to Dispatcher V1 Sev-5 - Open FC Application Services 182d 2025-09-11 STALE (182d): Review if still relevant. Close if resolved or no longer applicable.
2ad88da2-1639-4a15-8a5c-8116a1c895e7 [OnePrivacy Review]: SwiftScaler-1706143291 Sev-3 - Open SwiftScaler 178d 2025-09-15 AGING (178d): Needs owner follow-up. Set a deadline or escalate.
79207605-c168-4d23-986b-fe1f4ac9c9c6 Cancelled Customer Shipment by SIAv2 tool Sev-5 - Open SIA 141d 2025-10-22 AGING (141d): Needs owner follow-up. Set a deadline or escalate.
da0f8167-e3ee-4de3-b2f2-b555d6f8daeb MurfiV2 MASSFLIP permission request Sev-3 - Open MurfiV2 125d 2025-11-07 AGING (125d): Needs owner follow-up. Set a deadline or escalate.
d56c2bb3-7b2e-4266-a22d-c6827ea526f5 [ALARM] MurfiV2-Prod-IAD-MasterAlarm-SEV3 Sev-3 - Open Mass Adjustment Support 92d 2025-12-10 AGING (92d): Needs owner follow-up. Set a deadline or escalate. | Investigate root alarm. Check dependent service health and recent deployments.
bcc77cfd-ac10-4196-a566-c5a9299249ba [Action Required] Legacy CloudFront Signing Method Detected Sev-3 - Open Mass Adjustment Support 58d 2026-01-13 Migrate from legacy CloudFront signing to Key Groups. Update distribution config.
b65ccc95-b4fc-4896-9757-e59f09f0f99a [Action Required] Legacy CloudFront Signing Method Detected Sev-3 - Open AFTSupportAlfredTools 40d 2026-01-31 Migrate from legacy CloudFront signing to Key Groups. Update distribution config.
ce80c9a7-3ee1-4e5a-830d-0fa666e178cb [ALARM] SecureWebsiteCloudFrontFirewall WAF-Blocked-Metrics Warning Sev-3 - Open AFT EE 37d 2026-02-03 Investigate alarm trigger. Check CloudWatch metrics and recent changes.
92c5d2cb-c838-4578-b94b-d4e2477a2bdd /SC/RestrictedProducts/Illegal/West_Virginia_Unregistered_Pesticide_Action Sev-5 - Open ProximaDummy1 30d 2026-02-10 Review ticket details. Assign owner and set target resolution date.
281831b0-56cb-422d-b10e-eab9eac6de62 [ALARM] [us-east-1] TPS-Tracker-TPS-Tracker-Services-Table-Write-Throttled-Events-Critical Sev-5 - Open AFT EE 27d 2026-02-13 Increase DynamoDB capacity or enable auto-scaling. Review access patterns.
373ec7d4-7b97-46d4-85a7-be53bafa44bd [ALARM] SIAV2DataPipeline-Beta-us-west-2-RootAlarm Sev-3 - Open SIA 27d 2026-02-13 Investigate root alarm. Check dependent service health and recent deployments.
94f35e07-5430-4192-83fa-166fc3aacced Access request to FulfillmentTechV2 from SPHEREApplicationWebsite Sev-5 - Open Fulfillment Tech 22d 2026-02-18 Review and approve/deny access request. Verify requester authorization.
284d1552-feac-4867-b48d-d8f69ad345d3 Access request to CAAMSchedulingService from SPHEREApplicationWebsite Sev-5 - Open AFT EE 22d 2026-02-18 Review and approve/deny access request. Verify requester authorization.
11f0d3d4-52cc-494c-8d3d-27e2136a2c97 [BVA1] Mass Move and Mass Delete inventory - Special Use-case Sev-3 - Open Mass Adjustment Support 14d 2026-02-26 Execute mass adjustment per SOP. Get required approvals before proceeding.
9d5d5ecf-d102-4cbe-b407-5f02ab5f66fb Need Permission to access Unwind Tool Sev-3 - Open UnwindToolV2 13d 2026-02-27 Review ticket details. Assign owner and set target resolution date.
19cdbfe1-540d-439f-a234-de7145395620 [PBDD/Q4 PEAK 2025] TPS Request for CAAM Sev-5 - Open AFT EE 7d 2026-03-05 Review ticket details. Assign owner and set target resolution date.
3ff6f621-dc1c-4891-a7ae-a9833836f068 [Action Required] Remove unused AEPS dependency from InboundAndonTracker Sev-4 - Open FC Application Services 6d 2026-03-06 Remove unused dependency. Update package config and verify build passes.
ca29dc39-b8c4-4022-8d1d-71e0ce07fd7b [Action Required] Remove unused AEPS dependency from AFTOEMetrics Sev-4 - Open AFT EE 6d 2026-03-06 Remove unused dependency. Update package config and verify build passes.
8048c917-6a1b-41c2-9311-293fb746ab2d P2R4 402 4175 - Pick station missing hand scanner Sev-3 - Open AFT-Support-DARU 5d 2026-03-07 Review ticket details. Assign owner and set target resolution date.
8b398126-cc55-418b-b04a-2feae2c5d451 P2R4 401 4176 - Pick station missing hand scanner Sev-3 - Open AFT-Support-DARU 5d 2026-03-07 Review ticket details. Assign owner and set target resolution date.
21ec782f-50db-4cc0-ab1f-7c56d45c70c4 P2R4 403_02 4169 - Pack station missing hand scanner Sev-3 - Open AFT-Support-DARU 5d 2026-03-07 Review ticket details. Assign owner and set target resolution date.
dbb3eeb7-3b33-4bce-a291-26df31bfd55d [DEX3] MURFI V2 tool Error Sev-3 - Open UnwindToolV2 5d 2026-03-07 Review ticket details. Assign owner and set target resolution date.
a3324bc6-df8d-415e-8b63-95ee6b24e69f P2R4 416_02 4123 - Pack station missing hand scanner Sev-3 - Open AFT-Support-DARU 5d 2026-03-07 Review ticket details. Assign owner and set target resolution date.
87989b66-444c-47fd-81ea-ad9700715cb6 Membership request for team aft-support-hyd-b Sev-5 - Open AFTSupportAlfredTools 3d 2026-03-09 Review team membership request. Approve if requester has valid business need.
303bbb63-b052-46e7-8dea-40b13beb9f8f testing l6manager l7manager Sev-5 - Open AFTSupportAlfredTools 3d 2026-03-09 Review ticket details. Assign owner and set target resolution date.
d1e46169-7d10-44cc-ba09-ce7bb2141f99 Early Notification: IAM User Migrations & Auto-deletions Sev-4 - Open AFT EE 2d 2026-03-10 Review ticket details. Assign owner and set target resolution date.
b12b7ad6-37a1-48c1-af25-ca34060f71bb Access request to ShipmentIssueAggregatorService from SPHEREApplicationWebsite Sev-5 - Open SIA 2d 2026-03-10 Review and approve/deny access request. Verify requester authorization.
2e5de029-95b8-4224-96ce-479906976e99 [BFI4] Lower AFE unknown KOs Sev-3 - Open AFT Sortation Support 1d 2026-03-11 Review ticket details. Assign owner and set target resolution date.
2a2ff1aa-de2c-42dc-85a1-d2d7065e1923 AFT EE Availability DJS jobs are failing Sev-3 - Open AFT HYD Support 1d 2026-03-11 Review ticket details. Assign owner and set target resolution date.
fcab713d-6e31-45b0-8fac-a83c4d2ab6e6 Request to Delete the Virtual Units Sev-5 - Open Mass Adjustment Support 1d 2026-03-11 Review ticket details. Assign owner and set target resolution date.
e7e9b118-2483-4766-af5f-a48e63e92b0c [PBDD/Q4 PEAK 2025] TPS Request for FCInboundCapacityDataCollectorService Sev-5 - Open AFT EE Test 0d 2026-03-12 Review ticket details. Assign owner and set target resolution date.
2aca2464-56c5-4de8-ac43-c2d6700c88ae [IXD] ABE8 PTL Configuration Request Sev-5 - Open AFT Sortation Support 0d 2026-03-12 Review ticket details. Assign owner and set target resolution date.